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wget 'https://lists2.roe3.org/hesk/language/en/html_emails/category_moved.txt'<p>Hello,</p>
<p>A new support ticket has been moved to your category. Ticket details:</p>
<p>Ticket subject: %%SUBJECT%%<br />Tracking ID: %%TRACK_ID%%</p>
<p>You can manage this ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p> </p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/collaborator_added.txt'<p>Hello,</p>
<p>You are collaborating on a new support ticket.</p>
<p>Ticket subject: %%SUBJECT%%</p>
<p>Tracking ID: %%TRACK_ID%%</p>
<p>You can manage this ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/collaborator_note.txt'<p>Hello,</p>
<p>A new note has been added to ticket "%%SUBJECT%%" that you collaborate on.</p>
<p>Note by %%NAME%%:</p>
<p>%%MESSAGE%%</p>
<p>You can manage this ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/collaborator_overdue.txt'<p>Hello,</p>
<p>A ticket you collaborate on is overdue! Ticket details:</p>
<p>Ticket subject: %%SUBJECT%%</p>
<p>Tracking ID: %%TRACK_ID%%</p>
<p>You can manage this ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/collaborator_resolved.txt'<p>Hello,</p>
<p>A ticket you collaborate on has been resolved. Ticket details:</p>
<p>Ticket subject: %%SUBJECT%%</p>
<p>Tracking ID: %%TRACK_ID%%</p>
<p>You can manage this ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/collaborator_staff_reply.txt'<p>Hello,</p>
<p>Staff member %%NAME%% has just replied to a support ticket.</p>
<p>Ticket subject: %%SUBJECT%%</p>
<p>Tracking ID: %%TRACK_ID%%</p>
<p>You can manage this ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/customer_approved.txt'<p>Dear %%NAME%%,</p>
<p>Your account registration has been approved.</p>
<p>You may now log in below using the username and password you used when creating your account:<br /><a href="%%CUSTOMER_LOGIN_URL%%">%%CUSTOMER_LOGIN_URL%%</a></p>
<p>Sincerely,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/customer_rejected.txt'<p>Dear %%NAME%%,</p>
<p>Unfortunately, your account registration has been rejected.</p>
<p>If you believe this was done in error, please try registering again.</p>
<p>Sincerely,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/customer_reset_password.txt'<p>Dear %%NAME%%,</p>
<p>We were told that you forgot your help desk password. It happens to everyone!</p>
<p>To reset your password visit the link below (expires in 1 hour):<br /><a href="%%PASSWORD_RESET%%">%%PASSWORD_RESET%%</a></p>
<p>Sincerely,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/customer_verify_new_email.txt'<p>Dear %%NAME%%,</p>
<p>We have received a request to change your email address.</p>
<p>To confirm this change, please click the link below (expires in 1 hour):<br /><a href="%%VERIFICATION_URL%%">%%VERIFICATION_URL%%</a></p>
<p>Sincerely,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/customer_verify_registration.txt'<p>Dear %%NAME%%,</p>
<p>Thank you for creating an account. Click the link below to activate your account:</p>
<p><a href="%%VERIFICATION_URL%%">%%VERIFICATION_URL%%</a></p>
<p>Sincerely,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/email_rejected_can_self_register.txt'<p>Dear %%NAME%%,</p>
<p>We couldn't process your email "%%SUBJECT%%" because you don't have an account with us.<br /><br />To submit support tickets via email, please register first at:<br /><a href="%%CUSTOMER_REGISTER_URL%%">%%CUSTOMER_REGISTER_URL%%</a></p>
<p>Sincerely,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/email_rejected_cannot_self_register.txt'<p>Dear %%NAME%%,</p>
<p>We couldn't process your email "%%SUBJECT%%" because you don't have an account with us.</p>
<p>This help desk is available only to registered users.</p>
<p>Sincerely,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/forgot_ticket_id.txt'<p>Dear %%NAME%%,</p>
<p>This email contains a list of support tickets submitted with your email address. Number of support tickets found: <strong>%%NUM%%</strong></p>
<p>%%LIST_TICKETS%%</p>
<p>Sincerely,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/index.htm'<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<HTML><HEAD>
<TITLE>403 Forbidden</TITLE>
</HEAD><BODY>
<H1>Forbidden</H1>
You don't have permission to access this folder.<P>
<hr />
</BODY></HTML>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/mfa_verification.txt'<p>Hi %%NAME%%,</p>
<p>Below is your multi-factor authentication verification code. This code expires in 20 minutes.</p>
<p><strong>%%VERIFICATION_CODE%%</strong></p>
<p>Thanks,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/new_customer_approval.txt'<p>Hello,</p>
<p>New customer accounts are pending staff approval.</p>
<p>Number of pending approvals: <strong>%%NUM%%</strong></p>
<p>You can approve or reject customer account registrations here:<br /><a href="%%VERIFICATION_URL%%">%%VERIFICATION_URL%%</a></p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>
wget 'https://lists2.roe3.org/hesk/language/en/html_emails/new_note.txt'<p>Hello,</p>
<p>A new note has been added to ticket "%%SUBJECT%%".</p>
<p>Note by %%NAME%%:</p>
<p>%%MESSAGE%%</p>
<p>You can manage this ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/new_pm.txt'<p>Hello,</p>
<p>You have received a new private message from %%NAME%% with the following subject:</p>
<p>%%SUBJECT%%</p>
<p>You can view your new message by clicking on the following link:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>Sincerely,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/new_reply_by_customer.txt'<p>Hello,</p>
<p>A customer has just replied to ticket "%%SUBJECT%%".</p>
<p>You can read the reply message and manage this ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/new_reply_by_staff.txt'<p>Dear %%NAME%%,</p>
<p>We have just replied to your ticket "%%SUBJECT%%".</p>
<p>To read the message, submit a reply and view details, please visit:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a> <br /><br /></p>
<p>If the above link is not clickable, try copying and pasting it into the address bar of your web browser.</p>
<p>Sincerely,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/new_ticket.txt'<p>Dear %%NAME%%,</p>
<p>Your support ticket "%%SUBJECT%%" has been submitted.</p>
<p>We reply to all tickets as soon as possible, within 24 to 48 hours. If we expect your ticket will take additional time, we will update you by sending you an email.</p>
<p>Ticket tracking ID: %%TRACK_ID%%</p>
<p>You can view the status of your ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>You will receive an email notification when our staff replies to your ticket.</p>
<p>Sincerely,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/new_ticket_by_staff.txt'<p>Dear %%NAME%%,</p>
<p>Your support ticket "%%SUBJECT%%" has been submitted.</p>
<p>We reply to all tickets as soon as possible, within 24 to 48 hours. If we expect your ticket will take additional time, we will update you by sending you an email.</p>
<p>Ticket tracking ID: %%TRACK_ID%%</p>
<p>You can view the status of your ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>You will receive an email notification when our staff replies to your ticket.</p>
<p>Sincerely,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/new_ticket_staff.txt'<p>Hello,</p>
<p>A new support ticket has been submitted. Ticket details:</p>
<p>Ticket subject: %%SUBJECT%%</p>
<p>Tracking ID: %%TRACK_ID%%</p>
<p>You can manage this ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/overdue_ticket.txt'<p>Hello,</p>
<p>A ticket is overdue! Ticket details:</p>
<p>Ticket subject: %%SUBJECT%%</p>
<p>Tracking ID: %%TRACK_ID%%</p>
<p>You can manage this ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/reset_password.txt'<p>Hi %%NAME%%,</p>
<p>We were told that you forgot your help desk password. It happens to everyone!</p>
<p>To reset your password visit the link below (expires in 2 hours):<br /><a href="%%PASSWORD_RESET%%">%%PASSWORD_RESET%%</a></p>
<p>Thanks,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/survey.txt'<p>Dear %%NAME%%,</p>
<p>We're reaching out regarding your recent ticket <a href="%%TRACK_URL%%">%%SUBJECT%%</a>. To help us serve you better, we'd love to hear about your experience with our support team.</p>
<p>Please let us know how easy was it to get your issue resolved <a href="%%SURVEY_URL%%">by clicking here</a>.</p>
<p>We appreciate your feedback. And as always, if there's anything else we can do for you in the future – please don't hesitate to reach back out again.</p>
<p>Thanks,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/ticket_assigned_to_you.txt'<p>Hello,</p>
<p>A new support ticket has been assigned to you. Ticket details:</p>
<p>Ticket subject: %%SUBJECT%%</p>
<p>Tracking ID: %%TRACK_ID%%</p>
<p>You can manage this ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/ticket_closed.txt'<p>Dear %%NAME%%,</p>
<p>Your support ticket "%%SUBJECT%%" has been updated to a closed/resolved status.</p>
<p>You can view the status of your ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>If the above link is not clickable, try copying and pasting it into the address bar of your web browser.</p>
<p>Sincerely,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>wget 'https://lists2.roe3.org/hesk/language/en/html_emails/ticket_escalated.txt'<p>Hello,</p>
<p>A support ticket has been escalated by %%ESCALATED_BY_RULE%%:</p>
<p> </p>
<p>Subject: %%SUBJECT%%</p>
<p>Category: %%CATEGORY%%</p>
<p>Priority: %%PRIORITY%%</p>
<p>Status: %%STATUS%%</p>
<p>Assigned to: %%OWNER%%</p>
<p>Tracking ID: %%TRACK_ID%%</p>
<p> </p>
<p>You can view this ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>